Tools without an owner
Agents, automations and internal tools built by different teams run without a named owner. When the builder leaves or a model version is retired, nobody knows what breaks.
What fixes this: Technical Diagnostic →Operations, automated
Enterprise-grade AI and automation for companies without a platform team.
We build AI agents, RAG systems and automations, connect them to the tools you already use, and hand each one over to a named owner on your team.
For companies of 20 to 300 people · Based in the EU
Trusted by high-growth teams
“Mateusz has a unique ability to bridge the gap between marketing, sales, and tech. He brings a rare mix of technical acumen and strategic thinking that consistently pushed our projects forward.”
The cost of manual work
Companies add tools and AI faster than anyone can own them.
We start by mapping how work and data actually flow, then build the systems that remove the manual steps.
Disconnected systems
The same customer, contract or ticket exists in several tools with different values. Teams reconcile them by hand and nobody trusts the numbers.
What fixes this: GTM engineering →Manual handoffs
Work moves between teams through email, chat and spreadsheets. Requests get lost, and people repeat work that a workflow could do.
What fixes this: Workflow automation →AI without foundations
Knowledge is spread across documents. AI pilots stall because the data behind them is incomplete, outdated or owned by no one.
What fixes this: RAG systems →Security & governance
Built to be owned, audited and maintained
Every system we build has a named owner on your side before the first sprint. The handover is part of the scope.
Monitoring and ownership
Alerts, run logs, documentation and a named owner for every workflow.
EU-based, GDPR in mind
Where your data is stored and processed is agreed with you during the diagnostic.
Your infrastructure
n8n can run self-hosted, so workflows and data stay where you decide.
Access control and sources
RAG answers respect permissions and show the documents they came from.
You cannot automate a process nobody has mapped.
That is why every engagement starts with the Technical Diagnostic. See the Technical Diagnostic →
Engagement model
A predictable path from audit to operation
- 01
Technical Diagnostic
2–3 weeks: audit report and roadmap.
- 02
Build in sprints
4–6 weeks each, documented as we go.
- 03
Hand over to a named owner
Documentation, a runbook per tool and training for the person on your side who owns it.
- 04
Ongoing support, if you want it
Monitoring, fixes and small builds. We act as the second line behind your owner.
FAQ
Frequently asked questions
For anything else, email welcome@puento.co.
Not sure where you stand? Take the 5-minute readiness check →
How much does it cost?
The Technical Diagnostic is a fixed-scope engagement (2–3 weeks) with an audit report and an engineering roadmap. Sprints and ongoing support are quoted after the diagnostic.
What platforms and tools do you work with?
We work with the tools you already use: CRMs such as HubSpot and Pipedrive, marketing tools such as Marketo, automation platforms such as n8n and Make.com, and AI and data tools. We connect your existing stack through APIs and data pipelines before recommending anything new.
We already have an agency or an internal team. Do we need Puento?
Agencies and internal teams do the work; we build the systems and data underneath, so their work is routed, tracked and used. We don’t replace your team or your agency. We build, document and hand over.
How long does implementation take?
A Technical Diagnostic takes 2–3 weeks. We focus on quick wins within the first 14 days, for example fixing a broken handoff, lead routing or a manual report. Larger programmes typically take 2–3 months, delivered in sprints so you get value incrementally.
What kind of ongoing support do you offer?
Many clients move to ongoing support after the first build: monitoring, fixes and small builds, paid monthly. We act as the second line behind the owner on your team.
Who owns the system after the project?
A person on your team, named before the first sprint. They get the alerts, a one-page runbook for each tool and the monthly run cost. We can stay as technical backup through ongoing support, or hand over fully.
We have no platform or IT engineering team. Can we still run AI tools safely?
Yes, if every tool has a named owner, documentation and a budget for running it. The owner does not need to be a developer. Technical backup can come from us or another partner.
Next step
Tell us what slows your team down.
A 30-minute call. We’ll tell you what we’d build first.